November 14^th, 2020  à Date

 

Mr. Lee Suho

Ciracas, Jakarta 13870                        à Address

 

Dear Mr. Suho            à Salutation

 

We apologize for the lack of wet cat food, the tuna-flavored whiskas you ordered. We had a lot of orders on Shopee 11.11 yesterday, so our stock sold out quickly. As an apology, we will refund your money according to the price of the product and we give you a 15% discount if you buy our product again. Once again we apologize for the inconvenience of the lack of your product. We hope you can continue shopping for cat food products with us.           à Focus

 

Your sincerely,            à Complimentary Closing

 

Karina

Petshopcat Sales Representative         à Signature